By making payment for the United P.C., Inc. (“United PC”) Maintenance & Service Plan (“Plan”) the Customer agrees as follows:
No purchase is necessary to register for a Plan; however, a non-refundable monthly maintenance fee is required and is automatically renewed on the monthly anniversary date of the start date of the Plan. United PC reserves the right to change Plan features, fees or requirements at any time.
Completion of the Credit Card Automatic Payment Authorization Form is required in order to begin Plan.
United PC reserves the right to reject any application.
Plan fees will not be pro-rated when Plan begins, ends, or Customer adds/removes computers.
Each machine registered for coverage will be inspected prior to acceptance into Plan. Any existing issues will need to be resolved prior to acceptance into Plan coverage. Repairs to existing issues will be charged at the customary rate for non-contract customers.
A computer MUST be registered with United PC prior to coverage in the Plan. Additional computers MUST also be registered with United PC prior to coverage. Coverage begins upon completion of inspection and receipt of first monthly installment. United PC reserves the right to include a computer into coverage if request for services was made prior to beginning of coverage.
Customer may upgrade/downgrade the Plan at any time and without any additional charges, however more than two changes in 12 months may result in additional fees. United PC reserves the right to re-inspect on Plan upgrade/downgrade. Changes are effective immediately.
Plan benefits include a reasonable amount of service hours to cover the normal use of computer hardware and it’s accompanying operating system. Service is inclusive of Remote, In-Shop, On-Site and Priority services, as the specific Plan implies, and will be offered between the normal business hours of United PC; currently Monday through Friday during the hours of 9:00am and 6:00pm, not including Federal Holidays.
Computer/Device Maintenance is scheduled and performed on regular calendar quarters beginning on the first day in January and ending on the last day in December. Remote Control software will be installed to allow United PC to connect to the covered equipment in order to perform maintenance and other Remote Services.
Pickup and Delivery: Pickup includes traveling to Customer’s location, disconnecting Customer’s computer hardware and returning to United PC repair facility; Delivery includes traveling to Customer’s location, reconnecting Customer’s computer hardware and verifying printer operation. This does not include new printer or additional peripheral installation. Pickup and delivery services are offered free of charge within the borders of Highlands County, Florida. Additional charges may apply for locations outside of the stated boundaries and United PC reserves the right to apply and/or waive these charges.
On-Site Services are offered free of charge, as the specific Plan implies, within the borders of Highlands County, Florida. Additional charges may apply for locations outside of the stated boundaries and United PC reserves the right to apply and/or waive these charges.
Services will be handled under a first-come, first-serve basis. Priority Service will be handled under a first-come, first-serve basis with other Priority Services and does not include expedited shipping.
Customer MUST submit a Service Request to United PC in order to begin the work order process. Service requests are available online 24 hours a day. In a situation where the customer is unable to connect to the Internet to access the Service Request Form, a phone number is provided to submit the Service Request.
Priority Service means that United PC (or it’s affiliates) has up to 4 business hours from receipt of a Service Request in order to respond to customer (Remote sessions are considered a form of response), not including Federal Holidays. Resolution times may exceed 24 hours.
Plan benefits are non-transferable, have no cash value and may not be redeemed for cash.
Customer may cancel the Plan at any time by sending such request in writing no less than fifteen (15) days before the next billing cycle. Once the notice is received by United PC all services affected will be canceled and automated billing of the Customer’s debit/credit card will be suspended. Any service requests pending at the time of cancellation notification will be charged at the customary rate for non-contract customers. No refunds or pro-rated discounts will be given for unused services.
Customer shall be bound by all the Terms and Conditions contained herein and by all applicable laws. All interpretations of the Terms and Conditions shall be at the sole discretion of United PC. Any litigation arising from Customer’s participation in the Plan will be construed under the laws of Florida. The venue of such litigation shall be in Highlands County, Florida.
Customer is responsible for notifying United PC of payment, address and e-mail changes. United PC is not responsible for lost, delayed or undeliverable mail/e-mail. Late or failed payments will be considered service cancellation by Customer.
United PC reserves the right to modify the Plan, Plan Program, or Terms and Conditions or to terminate the Plan or Plan Program at any time with written or electronic notice to Customer.
United PC is not responsible for interpretation by its employees of Plan procedures or Terms and Conditions. In the event of any conflict, this agreement, as modified, and/or the most recent Plan notifications, shall control.
United PC reserves the right to audit any Plan at any time, including inspection of customer’s equipment. Customer’s failure to cooperate with Plan audits may result in Plan termination.