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| Technical Support |
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| Support Tickets |
If you are unable to find the answer to your question in our FAQ's, then you may submit your questions with our Support Ticket system. We have consolidated our ticketing system into two areas to make it easier to navigate. These areas are as follows: |
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| Trouble Ticket System |
Remote Assistance |
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| Onsite Services |
That's right! If all else fails, we come to you!! All you have to do is call and setup an appointment to have one of our knowledgeable technicians come right to your door. If we cannot fix it there, we will take the machine to our shop to fix it and bring it back to your home or place of business. |
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| Please call our office at (863) 402-1717 to schedule an appointment with someone from our friendly support team. Please note that hourly service fees and travel charges may apply. |
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| Pricing |
| Listed below is our current pricing structure. Please note that prices are subject to change without notice. Not all prices are listed. Please contact a United P.C., Inc. representative for full pricing information and details. |
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| Diagnostic Fee |
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$ 20.00 |
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Peripheral Installation (Up to three items)
Hard Drive, Optical Drive, Modem, Software, etc. |
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$ 20.00 |
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| In-Shop Labor (Hourly, min. 1hr, then ½hr) |
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$ 60.00 |
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| On-Site Labor (Hourly, min. 1hr, then ½hr) |
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$ 75.00 |
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Operating System Install/Reinstall
Includes latest drivers, Service Packs & Updates |
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$ 75.00 |
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Data Backup & Transfer (NOT PROGRAMS)
Does not include media. |
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$ 20.00 |
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Data Restoration of Personal Files
Includes Documents, Pictures, Favorites, Email, Address Book (including PIM information). |
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$ 20.00 |
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