When a user executes a feature in QuickBooks which requires the involvement of the web to proceed, often times these features connect with QuickBooks servers to provide an output or perform a function. They require the use of third-party applications in order to communicate. When QuickBooks is unable to perform the function a Quickbooks script error can appear on the screen.

The script error in QuickBooks is a common Internet Explorer error. It occurs when applications like QuickBooks exchanges information with a web page. The script error is displayed when Javascript or VBscript codes of a web page have a problem. Although QuickBooks tries to download information from QuickBooks online servers in order to display information to the user, the script error pops up and there is an error displayed while downloading the information.

This error can occur while running any version of QuickBooks Desktop like Pro, Premier or Enterprise.

Causes of QuickBooks Internet Explorer Script Error

QuickBooks script errors can occur due to various reasons. They are as follow:

  1. Script processing functions are disabled/blocked
  2. Malware/Spyware or infection in your system
  3. Any changes made to the system prior to the script error
  4. Getting intermittent script error with one website
  5. Script plugin or software is damaged i.e. JAVA, ADOBE FLASH, etc
  6. The download data from the web source is incompatible with script software format
  7. Default browsers cache folder is full or corrupted
  8. Active X components damaged or missing
  9. Script debugging feature is enabled
  10. Firewall or third party application is blocking the script function
  11. QuickBooks data file is damaged
  12. Windows user is corrupted or damaged

How to Fix/Resolve QuickBooks Script Error

The simplest and most common answer is to simply click “Yes” to continue running scripts on the page. Often times it was a once-off error and it will go away on its own. If you continue to experience this type of error, there are various things that could be the cause. Perform the different troubleshooting steps below until you figure out the root cause and reach the resolution. The troubleshooting steps for script errors in QuickBooks are as follows:

Solution 1: Clear Cache data folder of Microsoft Internet Explorer or the default browser

  • Open Internet Explorer
  • Select tools
  • Click on Internet options & then the general tab
  • Click on the Delete option under browsing history
  • Checkmark all the options like cookieshistory & temporary internet files
  •  Click on apply and then ok

Solution 2: Disable add-ons on Microsoft Internet Explorer or your default browser

  • Open IE
  • Go to tools
  • Select Internet options
  • Choose programs tab
  • Click on manage add-ons
  • Select the disable add-ons function & click ok

Solution 3: Reset your default browser or Internet Explorer

  • Open Internet Explorer
  • Click on tools
  • Select Internet Options
  • Click on the Advanced tab
  • Click on Reset to default and click on apply & Ok

Solution 4: In case you want to add the web source to a trusted site add the web source to the exception list in your browser.

  • Open Internet Explorer
  • Select Tools 
  • Go to Internet Options.
  • Click on Security tab.
  • Add *.intuit.com to trusted sites.

Solution 5: Disable Script Debugging in your browser

  • Go to Internet options in IE
  • Click on Advanced tab
  • Scroll down below to two options (Disable Script debugging Internet Explorer & Disable script debugging other)
  • Check them and click on apply & ok

Solution 6: Configure security settings of a default security application or third-party application

Any script blocking feature enabled in the default windows security application should be disabled. Configure the security application or get help from QuickBooks experts remotely.

Solution 7: Damaged Windows User

If your user in Windows is corrupted or damaged create a fresh new user with equal admin rights to stop getting script errors. This is only applicable if you are getting script error with every web source.

Solution 8: Re-install the plugin software

Maybe your script processing application is damaged. And you need to re-install or repair the software

  • Locate the plugins installed in your control panel
  • Reinstall all the plugins like JAVA, ADOBE FLASH and .Net framework

Solution 9: Verify Active Scripting & Uninstall Active X

Active X controls are disabled in high-security level in Internet Explorer

  • Open IE and go to Internet options
  • Select tools and click on the security tab
  • Click on Default level and click on Ok

Sometimes Active X is damaged which prevents the browser to display QuickBooks data. Uninstall the file to unblock the access to your QuickBooks file.

Uninstall or remove the ActiveX file in Internet Explorer

  • Go to options in IE
  • Click on Settings
  • Click on View Objects
  • Check all ActiveX files currently installed in your system
  • Locate file name starting with qboax like qboax11 or qboax11.dll
  • Ensure you close all Internet Explorer running windows and delete the located files from the system

Solution 10: Repair your QuickBooks Data File

Repair your QuickBooks company file using QuickBooks file doctor. Download and install QuickBooks file doctor from Official QuickBooks download page.