United PC’s product offerings represent the foundation of our managed IT services, combining industry-leading tools and platforms into a fully integrated solution designed to secure, support, and optimize your business. From endpoint protection and cloud productivity to secure backups, remote access, and website hosting, each service in our stack is carefully selected and professionally managed to deliver maximum reliability and performance. Our team takes a proactive, hands-on approach to technology management, ensuring every component works seamlessly together to meet your operational goals, compliance needs, and security requirements.

Managed Service Plans

Antivirus Only (AV Only)

Our AV Only plan provides foundational protection with fully managed antivirus software. Ideal for low-risk environments, this tier includes real-time threat detection, automatic updates, and centralized monitoring to ensure endpoint security is always up to date. It’s a cost-effective option for clients who only require basic protection without additional IT support services.

Core Plan

The Core plan delivers essential security and system maintenance services to help your business stay compliant and protected. In addition to antivirus, this tier includes Endpoint Detection & Response (EDR), remote monitoring and management (RMM), and business-hours help desk support. It’s a solid choice for organizations that need proactive care without full-scale IT management.

Standard Plan

The Standard plan builds upon Core services with enhanced IT visibility and control. It adds IT documentation, onsite and in-shop support, and server management. This plan is ideal for growing businesses that require more structure, accountability, and collaboration with their IT partner.

Premium Plan

The Premium plan provides comprehensive IT management and strategic support, including compliance assistance, password management, and Regular Business Reviews (RBRs). Clients benefit from a dedicated account manager, and access to a virtual Chief Information Officer (vCIO) for long-term IT planning and budgeting. Premium is designed for organizations that demand high availability and future-focused guidance.

Elite Plan

Our Elite plan is a fully outsourced IT department for your organization. It includes everything in the Premium plan, plus advanced services such as virtual Chief Information Security Officer (vCISO) support, vulnerability scanning, and asset lifecycle management. This top-tier offering is ideal for businesses requiring the highest level of security oversight, strategic planning, and operational efficiency.

Antivirus & Endpoint Protection

United PC utilizes Bitdefender GravityZone Cloud to deliver robust, layered protection for all managed endpoints across our service tiers. As a cornerstone of our security stack, GravityZone allows us to remotely monitor, manage, and defend customer devices against malware, ransomware, phishing, and advanced persistent threats, all from a centralized cloud console. With real-time threat detection, behavioral analysis, and automated response tools, we ensure endpoints are continuously protected and fully compliant with industry best practices.

Our endpoint protection scales with your service tier to provide layered, business-grade security. All managed devices include core antivirus protection. The Core plan adds web content filtering and advanced firewall management to safeguard users against harmful sites and unauthorized access. The Standard tier introduces full Endpoint Detection and Response (EDR) for advanced threat visibility, risk analytics, and forensic insight. Premium and Elite tiers unlock the full security stack, including network attack defense and Full Disk Encryption to protect sensitive data at rest. By aligning security with your operational needs, United PC ensures every endpoint is defended with expert oversight and rapid response when it matters most.

Managed Email Services

A managed email platform is critical for modern businesses, providing reliable communication, improved security, and professional branding. Rather than relying on free or unmanaged solutions, a managed platform ensures consistent uptime, spam filtering, data protection, and technical support—all essential for daily operations.

United PC offers JustEmail, a simple and cost-effective email solution powered by cPanel and Roundcube, ideal for small teams needing basic functionality. For businesses seeking advanced collaboration tools, cloud integration, and enterprise-level security, United PC also provides full support for Google Workspace and Microsoft Office 365, giving clients flexible options tailored to their needs and scale.

By choosing a managed email solution, businesses can focus on growth and operations while United PC ensures their communication remains secure, professional, and always available.

JustEmail – Simple, Reliable Email by United PC

JustEmail is United PC’s entry-level managed email platform, built on the reliable cPanel ecosystem and powered by the intuitive Roundcube webmail interface. It’s designed for small businesses and organizations that need dependable, professional email without the complexity or cost of enterprise cloud suites.

Ideal Use Cases

JustEmail is best suited for small teams, startups, and organizations that require reliable email functionality without advanced collaboration tools. It provides all the essentials—custom domain email, contact and calendar management, webmail, and mobile access—at an affordable price point, with full support from United PC.

Key Features of JustEmail

POP & IMAP Compatible – Fully supports POP3 and IMAP, allowing users to access email from desktop and mobile clients such as Outlook, Apple Mail, and Thunderbird.

Roundcube Webmail Access – Access your email anywhere via a secure, browser-based interface. Roundcube includes features like drag-and-drop message handling, rich text editing, folder management, and advanced search.

Contacts (CardDAV) & Calendar (CalDAV) Support – JustEmail supports CardDAV and CalDAV protocols, enabling users to sync contacts and calendar events across devices and apps that support these standards, including iOS, macOS, Thunderbird, and others.

Web Disk (WebDAV) File Access – With Web Disk, users can map their hosting space as a network drive, making it easy to access and manage files directly from Windows, macOS, or Linux desktops. This is useful for securely storing and sharing files linked to your email environment.

Custom Domain Email – Professional email addresses using your business domain (e.g., name@yourcompany.com) help reinforce your brand identity and credibility.

Spam & Virus Protection – Built-in filters actively scan for spam, malware, and phishing threats, keeping inboxes clean and secure.

SSL/TLS Encryption – All email connections are encrypted, ensuring secure communication and data privacy across devices.

User-Friendly Account Management – Administrators and end users can manage mailboxes, passwords, forwarders, autoresponders, and more via the cPanel control panel—no advanced technical skills required.

Google Workspace

Google Workspace is a cloud-based suite of productivity tools from Google that includes Gmail, Drive, Docs, Sheets, Meet, and more, designed to help teams collaborate and work efficiently from anywhere. It is available in different product levels: Starter for basic communication and collaboration, Business Standard for enhanced storage and meeting capabilities, and Business Premium for advanced security and management tools. Google Workspace is also available to eligible nonprofit organizations, and United PC offers management and support services tailored to these environments.

Starter

Includes custom business email (yourname@yourcompany.com)
30 GB of cloud storage per user
Video meetings with up to 100 participants
Standard security and management controls
Google Docs, Sheets, Slides, Forms, and more.

Business Standard

Everything in Starter
2 TB cloud storage per user
Video meetings with up to 150 participants
Meeting recording in Google Meet
Shared drives for team collaboration
Enhanced admin and support tools.

Business Premium

Everything in Standard
5 TB cloud storage per user
Video meetings with up to 500 participants
Attendance tracking in Google Meet
Advanced endpoint management
eDiscovery and retention with Google Vault
Enhanced security and compliance tools.

Nonprofits

Available to eligible nonprofit organizations with core Google Workspace features at reduced or no cost, including business email, collaboration tools, and cloud storage. United PC provides full setup, management, and ongoing support.

Microsoft Office 365

Microsoft 365 is a cloud-based suite of productivity tools that includes Outlook, Word, Excel, Teams, OneDrive, and more, designed to help businesses work securely and efficiently from anywhere. It is available in several tiers: Business Basic offers web-based apps, email, and collaboration tools; Business Standard adds full desktop apps and advanced scheduling features; Business Premium includes everything plus advanced security, device management, and identity protection; and Apps for Business provides just the desktop Office apps and cloud storage without email or collaboration tools. Microsoft 365 is also available to eligible nonprofits through discounted or donated plans, and United PC provides full deployment, licensing assistance, and ongoing support for nonprofit organizations.

Microsoft 365 Business Basic

Web and mobile versions of Word, Excel, PowerPoint, and Outlook
Business-class email with 50 GB mailbox
1 TB OneDrive cloud storage per user
Microsoft Teams for chat, calls, and online meetings (up to 300 users)
SharePoint for file sharing and intranet
No desktop Office apps included.

Microsoft 365 Business Standard

Everything in Business Basic
Full desktop versions of Office apps (Word, Excel, PowerPoint, Outlook, etc.), installable on up to 5 PCs or Macs per user
Advanced calendaring and scheduling with Bookings
Microsoft Access and Publisher (Windows only)

Microsoft 365 Business Premium

Everything in Business Standard
Advanced security features (Microsoft Defender for Business)
Intune for mobile device and app management
Azure Information Protection for data security
Conditional access and advanced identity management.

Microsoft 365 Apps for Business

Desktop versions of Office apps only (no email or Teams)
1 TB OneDrive storage per user
No Exchange, Teams, or SharePoint.

Microsoft 365 for Nonprofits

Available to eligible nonprofit organizations with access to donated or discounted plans. Includes email, Office apps, Teams, OneDrive, and security tools based on tier. United PC offers full deployment, licensing guidance, and ongoing support for nonprofit environments

EZ-Backup

EZ-Backup by United PC is a fully managed, enterprise-grade hybrid backup solution designed to protect your critical data across workstations, servers, virtual machines, and NAS devices. Compatible with Windows, macOS, Linux, Synology, and QNAP systems, EZ-Backup offers flexible backup options including file-level, image-based, and full system backups. All data is secured with AES-256 encryption during transfer and storage. Whether you’re backing up a single device or a multi-site infrastructure, United PC ensures your data is consistently protected, securely stored in local, offsite, or hybrid environments, and quickly recoverable in the event of data loss, ransomware, or disaster.

What sets EZ-Backup apart is its hands-free, fully managed approach. Unlike generic cloud backup solutions, United PC’s team handles configuration, monitoring, issue resolution, and recovery support. Retention policies and backup schedules are customized to fit your organization’s needs. With proactive oversight and expert management, your backups remain healthy and recoverable. EZ-Backup gives you confidence that your business data is protected by professionals who understand your environment and priorities.

Web Hosting and Domain Services

Web Hosting

United PC provides fully managed website hosting on a secure, co-located dedicated server, delivering reliable performance, full control, and peace of mind. We manage every aspect of your hosting environment — including website deployment, DNS configuration, SSL certificate installation, routine backups, and email hosting (via included Roundcube or integrated with Microsoft 365 or Google Workspace). WordPress is included as a standard option, but we support a wide range of platforms to meet your specific needs. With United PC handling the technical workload, our customers enjoy faster support, enhanced security, and a personalized hosting experience tailored to their business.

Website Maintenance Plans

A proactive maintenance plan ensures your website remains secure, up-to-date, and performing at its best. United PC offers flexible maintenance tiers to match your site’s complexity and business goals:

Basic

Ideal for small business and informational websites, the Basic plan includes monthly updates to your CMS core (e.g., WordPress), themes, and plugins; bi-weekly offsite backups; and basic uptime monitoring. Email and hosting support are provided during business hours, and hosting is protected by Imunify360 for enhanced security.

Standard (Required minimum for eCommerce sites)

Adds weekly offsite backups, bi-weekly security scans using Imunify360 threat detection, and performance optimization tools such as caching, image compression, and database cleanup. Broken link and 404 monitoring are included, along with up to 1 hour of client-provided content edits per month.

Premium

Our most comprehensive offering includes daily backups with 30-day retention, advanced security hardening, and firewall tuning. SEO monitoring and basic on-page optimization help boost visibility, while a staging environment allows for safe testing of changes. This plan also includes up to 3 hours of content edits per month.

Managed Domain Names & DNS Services

United PC provides fully managed domain and DNS services to ensure your online presence is secure, reliable, and professionally maintained. We handle domain registration, renewals, and all DNS configurations including records for websites, email, subdomains, and third-party services. With proactive monitoring, DNS redundancy, and expert oversight, we prevent common misconfigurations, reduce downtime risk, and keep your branding consistent across digital platforms. This allows you to focus on your business while we manage the technical details.

Secure Remote Access

United PC provides secure remote access using Splashtop, integrated through our RMM platform, enabling clients to connect to their Windows or Mac computers from anywhere. Access is managed through our Customer Portal, which requires multi-factor authentication for security. Licensing is billed per user, with no limit on the number of devices a user can access. We also offer granular access controls, allowing each user to connect only to specific systems as needed. This service is ideal for remote work, after-hours support, or managing distributed teams, all fully managed and supported by United PC.

UniFi Cloud Monitoring & Management

United PC offers expert management of UniFi Cloud, Ubiquiti’s centralized platform for configuring and monitoring network devices such as access points, switches, and security gateways. Whether you already have a UniFi Cloud Controller or need us to host one for you, United PC ensures your network stays secure, optimized, and professionally maintained. With experienced technicians overseeing updates, performance, alerts, and configurations, you gain peace of mind knowing your network is in trusted hands—reducing downtime, improving reliability, and eliminating guesswork.

QuickBooks Online

QuickBooks Online is a cloud-based accounting platform with flexible plans for businesses of all sizes, offering tools for invoicing, reporting, and payroll integration. United PC is a certified ProAdvisor, providing expert support and secure setup, and we offer exclusive discounts not available directly from Intuit. Clients can purchase QuickBooks Online and Payroll through us, and we work seamlessly with your accounting professional to ensure everything runs smoothly.

Secure Password Management

Using a password manager is one of the most effective ways to protect your organization from credential theft, phishing, and poor password hygiene. United PC offers Bitwarden, a secure, open-source password management platform with end-to-end encryption and zero-knowledge architecture. Available as an add-on service, our offering includes Team and Enterprise plans with centralized management, secure password sharing, and 1 GB of encrypted file storage per user (with additional storage available). We provide full onboarding and user training, enforce vault policies, and support integration with your SSO provider, or enable MFA when SSO isn’t in use—ensuring secure, streamlined access across your entire organization.

vCIO (Virtual Chief Information Officer)

What is a Chief Information Officer?

A CIO’s primary responsibility is to oversee and manage an organization’s information technology (IT) infrastructure, ensuring it aligns with the company’s strategic goals and supports its operations. They develop and implement IT strategies, manage IT staff, and ensure data security. In essence, they are the IT leaders within an organization.

A Virtual Chief Information Officer (vCIO) plays a critical role in aligning technology with business goals, offering strategic guidance without the cost of a full-time executive. At United PC, we serve as your vCIO by providing expert insight into IT planning, budgeting, and technology roadmapping. We help our clients make informed decisions about infrastructure upgrades, cybersecurity posture, cloud migrations, and compliance requirements. By understanding your organization’s unique needs and growth plans, United PC ensures your technology evolves with your business, not against it, delivering long-term value, efficiency, and peace of mind.

vCISO (Virtual Chief Information Security Officer)

What is a Chief Information Security Officer?

A Chief Information Security Officer (CISO) is a senior-level executive responsible for ensuring the security of an organization’s information and technology assets. Their primary duties include developing and implementing information security policies, assessing security risks, managing incident response, and ensuring regulatory compliance. CISOs also lead security teams, manage budgets, and educate employees on security best practices.

A Virtual Chief Information Security Officer (vCISO) is essential for organizations that need strong cybersecurity leadership without the overhead of hiring a full-time executive. United PC provides vCISO services by overseeing your organization’s security strategy, risk management, enforcing policies, and ensuring compliance with industry regulations. We guide your business through security best practices, incident response planning, employee training, and the implementation of layered defense systems. With United PC as your vCISO, you gain enterprise-level protection and strategic oversight tailored to your size and industry, all backed by a team that’s deeply invested in your security and success.

Voice over Internet Protocol (VoIP)

United PC partners with GoTo Connect to deliver top-tier, cloud-based VoIP services, providing businesses with modern, reliable communication tools that we fully manage. From number porting and user setup to call flow design and on-site installation, our team handles everything. Clients can use their own devices or choose from a wide range of supported desk phones, including Yealink (preferred), Poly, and Cisco, available for rent or purchase. Whether you’re a small business or a large team, United PC ensures your VoIP system is secure, optimized, and backed by expert support.

GoTo Connect integrates seamlessly with Google Workspace and Microsoft 365, allowing users to launch calls and meetings directly from their calendars and sync contacts for a unified experience. It also includes GoTo Meeting, a robust video conferencing solution with screen sharing, cloud recording, and transcriptions built in.

For advanced call handling needs, GoTo Connect offers a powerful Contact Center platform with intelligent call routing, real-time dashboards, call queuing, and supervisor tools for live monitoring and coaching. This solution is ideal for customer service, sales, and support teams that require maximum visibility and responsiveness.

As an optional add-on, the Customer Experience (CX) platform provides a centralized hub for managing customer interactions across multiple channels including voice, SMS, web chat, and social media messaging. With features like unified inboxes, workflow automation, and conversation history, the CX platform enables businesses to deliver fast, personalized, and consistent communication, improving overall satisfaction and customer retention.

Top 10 Features of GoTo Connect:

Cloud PBX – Flexible, hosted business phone system
Auto Attendant – Customizable menus for professional call routing
Call Routing & Ring Groups – Direct calls based on users, teams, or schedules
Mobile & Desktop Apps – Access your phone system from any device
Voicemail-to-Email – Get voicemail recordings sent to your inbox
Call Recording – Record calls for compliance, training, or quality control
Video Conferencing – Built-in GoTo Meeting with HD video and screen sharing
SMS Messaging – Send and receive text messages using your business number
Analytics & Reporting – Track call performance and usage trends
Google Workspace & Microsoft 365 Integration – Sync calendars, contacts, and more

Break/Fix Services

United PC offers Break/Fix services for clients who prefer on-demand IT support without a managed service agreement. Whether it’s hardware failure, software issues, network troubleshooting, or general technical problems, our experienced technicians are available to diagnose and resolve issues as they arise. Services are billed at a standard hourly rate and can be performed remotely, onsite, or in-shop. This flexible option is ideal for businesses with occasional IT needs or those seeking support outside the scope of their existing coverage.

About Us

United PC is far more than a typical computer repair shop — we are a full-service, locally owned IT solutions provider serving Highlands County and Florida’s Heartland since 1998. Founded out of a desire to bring honesty, integrity, and quality to an industry often plagued by technical jargon and unethical practices, United PC began as a small consulting and repair business. Built on the belief that technology should be empowering — not intimidating — we have grown from a home-based operation into a trusted partner for residential customers, businesses, and nonprofit agencies throughout the region.

While we still provide dependable break/fix repair services, our primary focus is delivering comprehensive IT support tailored to each client’s needs. Our services include network infrastructure design and deployment, endpoint security, cloud productivity solutions, remote access, data backup and recovery, VoIP systems, website hosting, and full DNS management. We manage the full IT environment so our clients can focus on running their organizations with confidence.

With decades of experience and a reputation for going above and beyond, United PC combines technical expertise with personal accountability. Our flexible service models, attention to detail, and commitment to doing the right thing make us the perfect IT partner — whether you need one-time support, project consulting, or a fully managed technology solution.